May 20, 2013

Comcast: February 2013 Newsletter

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2012 Golf Tournament

A total of 188 golfers took to the links at the annual MCTA Bill Mullen Memorial Golf Tournament at Old Hickory Golf Club in St. Peters, on June 19. Once again Mother Nature smiled on us as both morning and afternoon flights took off.

Lunch was held at Old Hickory Golf Club, along with a silent auction and raffle, which was well attended by operators, programmers and vendors, offering all an opportunity to network and forge business relationships. Many items, including St. Louis Cardinals autographed memorabilia, tickets for Royals baseball, Kansas City Chiefs, and St. Louis Rams, wines, cigars, and sets of golf clubs, among other things.

A big thanks goes to the golf committee, who was instrumental in making the event a huge success. Hats off to all of them, especially Daniel Soane, Outdoor Channel, who chaired the committee.

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Comcast: October Newsletter

The October 2012 issue of Comcast Monthly News is available for the download.

C-SPAN and Mediacom to Spotlight Jefferson City

2012 “LCV Cities Tour” Will Highlight Community’s History

JEFFERSON CITY, MO. May 24th, 2012 – The Jefferson City Convention & Visitors Bureau and local cable operator Mediacom, today announced that Jefferson City is one of six American cities chosen by C-SPAN to be featured in nationally-televised programs that will showcase the city’s history and literary life. C-SPAN, a commercial-free public affairs network founded and funded by the cable industry, will send a team of video-journalists to Jefferson City on June 4-8 to conduct interviews and film historical landmarks that will culminate in a series of programs to be broadcast three weeks later during a dedicated “Jefferson City weekend” on BookTV (CSPAN2) and American History TV (CSPAN3).

C-SPAN calls its initiative the “2012 LCV Cities Tour,” in reference to the use of “Local Content Vehicles” (LCVs) and mobile video journalists who are dispatched to capture the history and literary life of unique American cities. In conjunction with its local partner, Mediacom, C-SPAN selected Jefferson City as one of six south-central American cities with a rich heritage that may not be widely familiar to a national television audience.

“C-SPAN launched its LCV Cities tour in an effort to complement the network’s program offerings for American history buffs and non-fiction book lovers,” said Susan Swain, C-SPAN co-president. “Jefferson City is rich with history and has interesting local authors. The other component is C-SPAN’s close partnership with Mediacom. Together, we want to present various aspects of Jefferson City’s vibrant heritage to a nationwide audience.”

C-SPAN is kicking off its week-long visit to Jefferson City on Monday, June 4th with a Meet & Greet at G2 Gallery Catering Events, located in the historic Lohman Opera House on High Street, which was built in the mid 1880s. The Jefferson City Convention & Visitors Bureau and Mediacom will host the private event. City leaders and media representatives are invited to gather for an introduction to the C-SPAN team and project. The event is scheduled for 4-5:30 pm and will feature light hors d’oeuvres and presentations from city officials, the C-SPAN team and local historians.

During the kick-off event, officials will unveil the series of local landmarks, tours and civic leader interviews that will be included during the content-gathering week. The special features on Jefferson City are scheduled to air on C-SPAN2′s BookTV on Saturday, June 30th at 11am CT and C-SPAN3′s American History TV on Sunday, July 1st at 4pm CT.

“We were thrilled to be selected for this opportunity to share Jefferson City history on a national platform,” said Convention & Visitors Bureau sports/film manager Chris Wilson. “As people across the country view the C-SPAN programming, it will undoubtedly create interest in our community, which we hope will translate into more visitors choosing Jefferson City as a travel destination.”

For more information about the LCV Cities Tour stop in Jefferson City, or if you are a media representative interested in attending the Meet & Greet, please contact Ryan Winkler, Convention & Visitors Bureau communications manager, at (573)632-2820 or ryan@visitjeffersoncity.com.

About the Jefferson City Convention & Visitors Bureau
The Jefferson City Convention & Visitors Bureau (CVB) was founded in 1989 to maximize the positive economic impact of visitor dollars to the community by effectively marketing the Jefferson City area as a desirable convention and tourism destination. Visit the Jefferson City CVB online at: www.VisitJeffersonCity.com.

McCaskill Visits Charter Commons


US Senator Claire McCaskill (D-Mo) visited Charter Commons in Town & Country, Missouri, on Monday, May 7 as part of Charter Communications Employee Grassroots Political Forum.

This forum is designed to encourage open dialogue between political representatives and Charter employees.

Senator McCaskill spent time with approximately 50 members of Charter’s leadership team, where she discussed her vision for Missouri.

She also took a tour of the facility and was eagerly greeted by the nearly 1,000 employees who work at Charter Commons.

Comcast: May 2012 Newsletter

Download the Comcast: April 2012 Newsletter

Trenton Gets More HD TV Channels

Latest Part of Suddenlink’s 3-Year Investment Program

TRENTON, Mo. (May 2, 2012) – Suddenlink announced today it has launched more than 20 new high-definition (HD) TV channels in Trenton, including CMT HD, Nickelodeon HD and Discovery Channel HD. A standard definition version of CMT is also being added.

Other new HD channels are: Kansas City broadcast stations KCWE HD (CW), KSMO HD (MNT) and KCPT HD (PBS), as well as cable networks CNN HD, CNBC HD, MSNBC HD, BET HD, Fox News Channel HD, ABC Family HD, MTV HD, VH1 HD, E! HD, Comedy Central HD, Syfy HD, Cartoon Network HD, Turner Classic Movies HD, TLC HD, Animal Planet HD, Spike TV HD, Headline News HD and Hallmark Channel HD.

HDTV offers a widescreen format, similar to a movie theater, with distinctly sharper images and better sound quality than standard TV.

Introducing new HD channels is the latest part of the company’s nationwide capital investment program, calling for approximately $350 million over three years, above and beyond Suddenlink’s traditional capital spending levels. That program already has brought the benefits of all-digital picture and sound quality to Trenton, as well as other HD channels and digital video recorders (DVRs).

Late last year, Suddenlink upgraded its phone service in Trenton. Suddenlink Home Phone: Unlimited offers unlimited local and domestic long-distance calls, plus the most popular calling features – includingCaller ID, Call Waiting, 3-Way Calling, Anonymous Call Rejection and Call Forwarding. Voice Mail and international calls are available at competitive rates.

More information about Suddenlink services is available by visiting suddenlink.com and entering an address and zip code; by visiting the local office at 1005 Main St. in Trenton; or by calling toll-free 888-220-5515.

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Suddenlink Communications (suddenlink.com) is the seventh largest cable operator in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential customers and thousands of commercial customers in Arkansas, Louisiana, North Carolina, Oklahoma, Texas, West Virginia and elsewhere. Suddenlink simplifies its customers’ lives through one call for support, one connection, and one bill for TV, Internet, phone and other services.

Comcast: April 2012 Newsletter

Download the Comcast: April 2012 Newsletter

Charter Backs Up Commitment to a Better Experience With New Customer Guarantee

Charter team holds themselves accountable for delivering the products and service their customers deserve

St. Louis, MO – For the past two years, Charter Communications, Inc. (NASDAQ: CHTR) has been making meaningful changes to its operations that directly improve the quality and consistency of its customers’ overall experience. Today, Charter is announcing the national launch of the Charter ALL IN Customer Guarantee to assure customers that the company will deliver what it says it will, backed with firm financial commitments.

With its powerful broadband network, Charter has been recognized as the fastest Internet service provider1. The company has made significant investments in its network to provide more robust product capabilities and enhance reliability. The launch of the Customer Guarantee becomes the tangible cornerstone for customers to be assured of a strong and lasting commitment by Charter to provide best-in-class products and service.

“Put simply, we’re putting our money where our mouth is and holding ourselves accountable to deliver the best customer experience,” said John Birrer, Senior Vice President, Customer Experience. “We stand behind our products and services, and we’re providing more tools and resources to our teams so they can make each customer experience great. We’re approaching our business differently, always putting customers’ needs first.”

“Today, our products are more robust and our network is more reliable than ever. We’re executing on a 2-hour arrival window and delivering a great customer experience on many fronts,” said Steve Apodaca, Charter’s President, Operations. “We’re committed to delivering a great experience, and the Customer Guarantee sets standards of what customers should expect from us, and what we’ll do to make up for it if something goes wrong along the way.”

The Charter ALL IN Customer Guarantee makes four key commitments to customers:

30-Day Money-Back Guarantee
We believe in our people, our products and in providing our customers with exceptional service. We’re confident you will be completely satisfied with your Charter experience. If for any reason you are not satisfied with a Charter service within the first 30 days, we’ll give you your money back.

Service Experience Guarantee
We want you to enjoy doing business with us and we’ll deliver on our commitments to you. We’ll arrive during your scheduled appointment window and we’ll complete your service call on the first visit, or we’ll provide you a $20 credit.

Reliability Guarantee
We know that reliable service is important to you. Charter delivers outstanding service and reliability with a robust network. If you are without service for more than 24 hours, you’ll receive a $20 credit upon request.

Product Promise
We are committed to providing cutting-edge technology and ongoing enhancements, including increased Internet speeds and more HD and On Demand choices. We’ll provide functionality and improvements you may not have even imagined yet. At Charter, we never stop working to bring you additional value in your services.

Restrictions apply for all Guarantees. See charter.com/guarantee for complete details.

The Charter ALL IN Customer Guarantee is in effect beginning March 12. Customer concerns or issues not defined in the Customer Guarantee will continue to be handled in accordance with existing practices.

About Charter
Charter (NASDAQ: CHTR) is a leading broadband communications company and the fourth-largest cable operator in the United States. Charter provides a full range of advanced broadband services, including advanced Charter TV® video entertainment programming, Charter Internet® access, and Charter Phone®. Charter Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. Charter’s advertising sales and production services are sold under the Charter Media® brand. More information about Charter can be found at charter.com.

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Media: Anita Lamont | P: 314-543-2215
Analysts: Robin Gutzler | P: 314-543-2398

Boonville Gets More HD TV Channels

Latest Part of Suddenlink’s 3-Year Investment Program

BOONVILLE, Mo. (March 6, 2012) – Suddenlink announced today it has launched two dozen new high-definition (HD) TV channels in Boonville, including CMT HD, CNN HD, Nickelodeon HD and Discovery Channel HD. A standard definition version of CMT also is being added.

Among the other new HD channels are: Columbia broadcast station KZOU HD (MNT), ABC Family HD, E! HD, Spike TV HD, Headline News HD, Fox News Channel HD, CNBC HD, BET HD, Cartoon Network HD, TLC HD, Comedy Central HD, Syfy HD, Speed Channel HD, Animal Planet HD, MSNBC HD, Turner Classic Movies HD, VH1 HD, Outdoor Channel HD, MTV HD and Hallmark Channel HD.

HDTV offers a widescreen format, similar to a movie theater, with distinctly sharper images and better sound quality than standard TV.

Introducing new HD channels is the latest part of the company’s nationwide capital investment program, calling for approximately $350 million over three years, above and beyond Suddenlink’s traditional capital spending levels. That program already has brought the benefits of all-digital picture and sound quality to Boonville, as well as other HD channels, faster Internet speeds and digital video recorders (DVRs).

More information about Suddenlink services can be found by entering an address and zip code at the company’s website suddenlink.com; by visiting Suddenlink’s store at 1424 W. Ashley Road, Suite A, in Boonville during normal office hours; or by calling toll-free 1-866-220-5515.

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Suddenlink Communications (suddenlink.com) is the seventh largest cable operator in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential customers and thousands of commercial customers in Arkansas, Louisiana, North Carolina, Oklahoma, Texas, West Virginia and elsewhere. Suddenlink simplifies its customers’ lives through one call for support, one connection, and one bill for TV, Internet, phone and other services.